Secondary Sales – Listing Guide

This guide explains the procedures for sellers listing items on the secondary market.

STEP1　

List Your Artwork

STEP2　

Once Your Artwork Is Sold, Send It to ARTerrace
Check the Packaging Instructions

STEP3　

Report Shipment Completion to ARTerrace
Submit Your Report via the Notifications Section in My Page

・After the artwork has undergone inspection and authenticity verification, ARTerrace will ship it to the buyer.
※Please refer to the Terms of Use for our authenticity verification standards.
・You will receive the sales proceeds after the artwork has successfully passed inspection and authenticity verification, and has been confirmed to have no issues.

STEP 1: List Your Artwork

How to list your item

1．Tap “Sales Application” from My Page

2．Select the artwork you want to sell

3．Enter the artwork information

4．Choose a sales format

5．Enter the shipping information

6．Register your bank account for paymen

7．Tap “List for Sale”

1．

Tap “Sales Application” from My Page

Open the Sales Application menu from My Page.

2.

Select the artwork to sell

Under “Select Artwork,” choose the artwork you would like to list from the items you own.

3.

Enter the artwork information

As part of the artwork information, please enter the condition of the artwork and upload photos.

Ⅰ

First, check the artwork for any stains or damage.

If there are any stains or damage, tap “Yes” and upload photos clearly showing the affected areas.

※Please take close-up photos of any stained or damaged areas when uploading images.

・Please register the artwork as “Has stains or damage” in cases such as the following:

Chips or cracks caused by dropping or impact
Noticeable stains from daily use (e.g. tea stains, coffee marks, etc.)
Visible fading or discoloration caused by natural light or aging

・When listing an artwork, please use your own judgment to determine whether it has stains or damage.

・If you are unsure, we recommend taking and uploading photos so buyers can make their purchase with confidence.

・Please take photos that clearly show the condition of the artwork.

・Be sure to use photos that you have taken yourself.

・You may upload up to 5 photos.

Ⅱ

Next, set the condition of the artwork.

Please select the condition of the artwork you wish to list from the six levels available in the dropdown menu.

New / Unused

：Recently purchased and never used

Almost unused

：Used only a few times, with no scratches or stains　

No noticeable scratches or stains

：Has minor scratches or stains that are difficult to notice unless closely inspected

Slight scratches or stains

：Has visible scratches or stains consistent with a used item

Scratches or stains present

：Has large scratches or stains that are clearly visible to anyone

Overall bad condition

：Has noticeable scratches, stains, or damage throughout the item

The selected “Item Condition” is intended as a general guideline only.

If you are listing an item with scratches or stains, please help buyers understand its condition by photographing the affected areas and including them in the listing images, or by providing detailed descriptions in the item description.

4．

Select a Sales Format

Please select a sales format.

Ⅰ

Fixed-Price Sale

Select the sale end date and set the sale price.

※ By setting an end date, you can create a sense of urgency for potential buyers and encourage purchases. Since the price is clearly defined in a fixed-price sale, buyers can purchase with confidence.

※ Introducing the display location or possible usage scenes of the artwork can help convey its appeal more effectively to buyers.

Ⅱ

Auction

Select the sale end date and set the starting bid price.
※ In an auction format, the price may fluctuate depending on demand and rarity, and popular artworks may sell for higher-than-expected prices. Setting an end date can encourage bidding and lead to more active transactions.

※ In an auction format, it is important for the seller to communicate the appeal and story behind the artwork. Including background information and usage scenes can help buyers better imagine the piece and encourage bidding.

5．

Enter Shipping Information

Select a shipping method.

1

Arrange Your Own Shipping Carrier

Please arrange packaging and shipping yourself and send the artwork to ARTerrace.

If shipping insurance is required, you will need to arrange it yourself.

Please complete all packaging and shipping preparations yourself before sending the artwork to ARTerrace.

We recommend purchasing shipping insurance to protect against damage or loss during transit.

※ For more information about shipping insurance, please click here.
(Link to QA page)

Ⅱ

Request ARTerrace to Arrange a Shipping Carrier (with Insurance)

ARTerrace will arrange a shipping carrier and shipping insurance on your behalf.

Shipping and insurance fees will be deducted from your sales proceeds.

6．

Register Your Bank Account for Payment

Please specify the bank account where you would like to receive the proceeds from your secondary sale.

7．

Tap "Apply for Sale"

Tap “Proceed to Confirmation Screen,” review the entered information, and then tap “Apply for Sale” to complete the process.

STEP2　Send the Artwork to ARTerrace Once It Is Sold

■ Please send the artwork to the address below within 7 business days from the day after the artwork is sold.

Shipping Address
ARTerrace Transaction Department
Kyobashi Edogrand 21F
2-2-1 Kyobashi, Chuo-ku, Tokyo 104-0031
Japan

Please note that shipping costs are the responsibility of the seller.
To ensure the safety of the artwork, please use a trackable shipping method.
We recommend attaching labels such as “Fragile” and “This Side Up” to the outside of the box to encourage careful handling by the shipping carrier.
Please keep your shipping slip/tracking information, as it will be required for the “Shipping Report.”

■Packaging Method　Please refer to the packaging instructions.

※ If damage is confirmed upon arrival at ARTerrace, the transaction will be canceled and the artwork will be returned to the seller. Return shipping costs will be borne by the seller. Please refer to the Terms of Use.
(Link to Terms of Use)

※ ARTerrace will repackage and ship the artwork to the buyer. Sellers are therefore asked to ensure that the artwork is packaged securely enough to arrive safely at ARTerrace and to complete the shipping report.

※ Please ship the artwork to ARTerrace within 7 days from the day after it is sold.

STEP3　Report Shipment Completion to ARTerrace

>

■ How to Submit a Shipping Report

Once the shipping procedure has been completed, please submit a shipping report by following the steps below.

Go to My Page > Notifications > Open the notification that your listed artwork has been purchased.

Click the “Submit Shipping Report” button located at the bottom left of the notification.

Enter the following information in the displayed form:

※Please upload a clear image showing the tracking number and allowing the shipping carrier to be identified.

　　　Example: Shipping slip image for Yu-Pack Security Service

Click the “Send” button at the bottom right of the form.

Once the artwork arrives at ARTerrace, authenticity verification and inspection will be conducted.

The results will be sent to the seller via My Page notifications and email.

If no issues are found, the artwork will proceed to shipment to the buyer.
If the artwork is determined to be unsuitable for sale, the transaction will be canceled and the artwork will be returned to the seller cash on delivery.

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